Shipping + Returns

Shipping Policy

We offer free shipping on all U.S. orders.

All items are made-to-order and processed within 1–3 business days.
Once shipped, delivery typically takes 3–7 business days, depending on your location.

Some items may arrive separately, as we work with multiple U.S.-based production partners to ensure fast and reliable delivery. You will receive a tracking number for every shipment.

If you have questions about shipping or your order status, email us anytime at:                  thelowleysupply@gmail.com 

Return & Exchange Policy

We want you to love what you ordered. If there’s an issue, we’ll make it right.

Because many of our items are made-to-order, we accept returns or replacements for the following situations:

• The item arrived damaged
• The print or embroidery is incorrect
• The wrong item was received
• The product arrived defective
• A quality issue beyond normal variation

If any of these apply, please email thelowkeysupply@gmail.com within 7 days of delivery with your order number and clear photos of the issue. We will send a replacement at no cost to you.

We do not accept returns for buyer’s remorse or ordering the wrong size, so we recommend reviewing our size charts before purchasing.